OUR BOOKING & CANCELLATION POLICY
Fem Skin Therapy has a Booking and Cancellation Policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients.
No-shows and last minute cancellations enormously disadvantage our business. They also mean that other clients on our “Wait List” cannot book those time slots with us. We emply the very best therapists and we invest a great deal in further educating them. Therefore we hope that you will appreciate our Booking and Cancellation Policy.
A $20 deposit is required to secure all bookings. We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. Your deposit will be held for your next booking or refunded. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, or your deposit will be forfeited. We will confirm your appointment by sms 2 days prior to your appointment to allow you sufficient time to make changes to your bookingwithout forfeiting your deposit. We kindly ask that you respond with a simple yes or no and this will automatically update our computer. If we don’t get a reply we will phone you. We cannot accept messages left on Sundays or public holidays as sufficient notice as we will not have enough time to try and rebook your time slot.